🔄 RETURN POLICY — ANIMALAND
Return Window We accept returns within 30 days of delivery for eligible items.
Eligibility Conditions To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all accessories included
- Accompanied by proof of purchase
Non-Returnable Items
- Items marked as final sale or clearance
- Items damaged due to misuse or improper handling
- Items returned after the 30-day window
How to Initiate a Return
- Email us at [your email] with your order number and reason for return
- We'll review your request within 2–3 business days
- If approved, we'll send you return instructions
- Ship the item back using a trackable shipping method
Return Shipping Costs
- If the return is due to a defect or our error: we cover the shipping cost
- If the return is due to a change of mind: the customer covers the shipping cost
Refunds Once we receive and inspect the returned item, we'll process your refund within 5–7 business days to your original payment method. You'll receive an email confirmation when the refund is issued.
Exchanges We offer exchanges for defective or damaged items. Contact us at [your email] to arrange an exchange.
Warranty All premium products come with a 30-day warranty against manufacturing defects.